Terms, Privacy & Policy

CloudPilotLabs ("the Company") respects the privacy of all individuals and entities that interact with our cloud infrastructure and DevOps services. This Privacy Policy outlines how we collect, use, store, and protect personal data in accordance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1.1 Data Controller. The data controller responsible for your personal data is CloudPilotLabs, registered at 077015, Str. Iris nr. 3, Balotești, Romania. For privacy-related inquiries, contact us at [email protected].

1.2 Categories of Data. We may collect the following categories of personal data: full name, email address, phone number, billing address, IP address, browser metadata, and service interaction logs. We do not collect biometric data, health records, or financial information beyond what is required for service billing.

1.3 Purpose of Processing. Personal data is processed exclusively for: (a) executing requested cloud infrastructure services; (b) communicating project updates, invoices, and technical advisories; (c) maintaining platform security and abuse prevention; (d) complying with applicable legal obligations.

1.4 Legal Basis. Processing is conducted under GDPR Article 6(1)(b) — performance of a contract, and Article 6(1)(f) — legitimate interest in platform security. For CCPA-covered individuals, we do not sell personal data to third parties.

1.5 Data Retention. Personal data is retained for the duration of the active service engagement plus 24 months for audit and compliance purposes. Upon expiration, data is irrecoverably deleted from all primary and backup systems within 30 days.

1.6 Data Subject Rights. You have the right to access, rectify, erase, restrict processing, object to processing, and port your personal data. To exercise these rights, submit a written request to [email protected]. We will respond within 30 days.

1.7 International Transfers. Cloud infrastructure services may involve data transfers to servers located outside the European Economic Area (EEA). Such transfers are governed by Standard Contractual Clauses (SCCs) or equivalent adequacy decisions as required by GDPR Chapter V.

These Terms of Service ("Terms") govern all engagements between CloudPilotLabs and its clients. By commissioning any service from CloudPilotLabs, you agree to be bound by the following terms.

2.1 Scope of Services. CloudPilotLabs provides cloud infrastructure configuration, CI/CD pipeline automation, proactive monitoring, container orchestration, security hardening, disaster recovery, load balancing, cost optimization, and platform migration services. Each engagement is defined by a written statement of work (SOW) agreed upon prior to commencement.

2.2 Pricing & Payment. All prices are listed in USD and are fixed unless otherwise stated in the SOW. Payment is due in full before service delivery begins. Late payments incur a 2% monthly surcharge. Stripe-processed payments are subject to Stripe's own terms and conditions.

2.3 Intellectual Property. Upon full payment, all custom configurations, scripts, infrastructure-as-code templates, and documentation created specifically for the client are transferred to the client's ownership. CloudPilotLabs retains the right to use generalized methodologies, frameworks, and non-proprietary tooling patterns across engagements.

2.4 Service Level Commitments. CloudPilotLabs commits to an average incident response time of under 4 hours for critical infrastructure alerts. Managed environments carry a 99.99% uptime SLA excluding scheduled maintenance windows communicated at least 72 hours in advance.

2.5 Limitation of Liability. CloudPilotLabs' total liability under any engagement shall not exceed the total fees paid by the client for the specific service giving rise to the claim. CloudPilotLabs shall not be liable for indirect, consequential, or punitive damages.

2.6 Termination. Either party may terminate an engagement with 14 days' written notice. Upon termination, the client is invoiced for all work completed to date. Delivered work product remains the client's property upon full payment of outstanding invoices.

We use cookies strictly necessary for the operation of this website. CloudPilotLabs does not deploy third-party analytics, advertising, or behavioral tracking cookies.

3.1 Essential Cookies. The following cookies are strictly necessary for platform functionality:

• cp_cookies_dismissed — localStorage flag that records your cookie consent preference. Persists for 12 months.
• session_id — Server-side session identifier for maintaining form state during contact submissions. Expires at browser close.

3.2 No Third-Party Tracking. CloudPilotLabs does not integrate Google Analytics, Facebook Pixel, Hotjar, or any similar third-party tracking service. Your browsing behavior on this site is not monitored, profiled, or sold.

3.3 Managing Cookies. You may clear or block cookies at any time through your browser settings. Disabling essential cookies may impair certain site functions, such as the cookie consent banner's dismissal state.

3.4 Updates to This Policy. Any changes to this Cookie Policy will be reflected on this page with an updated revision date. Continued use of the site after changes constitutes acceptance of the revised policy.

CloudPilotLabs is committed to delivering production-ready infrastructure. If the deliverables do not materially match the agreed statement of work, the following refund provisions apply.

4.1 Pre-Service Cancellation. If a client cancels an engagement before work has commenced, a full refund of the advance payment is issued within 14 business days. No cancellation fee applies.

4.2 In-Progress Refund. If work has commenced and the client requests cancellation, a prorated refund is calculated based on the percentage of the SOW milestones completed to date. Completed milestones are non-refundable.

4.3 Deliverable Non-Conformance. If the delivered infrastructure does not meet the specifications outlined in the SOW, CloudPilotLabs will, at its discretion: (a) remediate the non-conformance at no additional charge within 10 business days; or (b) issue a refund for the non-conforming portion of the service, not to exceed 50% of the total engagement fee.

4.4 Refund Procedure. Refund requests must be submitted in writing to [email protected] within 30 days of service delivery. Refunds are processed to the original payment method within 14 business days of approval.

4.5 Exceptions. Refund eligibility is voided if: (a) the non-conformance is attributable to client-provided configurations, credentials, or environmental factors; (b) the client has modified the delivered infrastructure without prior written consent from CloudPilotLabs.